FAQ
1. Do you offer free shipping?
Yes. We provide free shipping on all orders, with no minimum purchase required. What you see at checkout is exactly what you pay.
2. How long does shipping take?
Orders are typically processed within 1–2 business days.
Standard delivery usually takes 3–10 business days, depending on your location. Most customers receive their orders within 4–12 business days total. Once your order ships, you’ll receive a tracking link to follow its progress.
3. What is your return policy?
If your purchase isn’t the right fit, you have 30 days from the delivery date to request a return. Simply email support@winslowfashion.com, and our support team will guide you through the process.
4. When will I receive my refund?
Once your return is approved, refunds are generally processed within 7 business days. Please note that your bank or payment provider may take additional time to reflect the funds.
5. Do you offer exchanges?
Yes. If you’d like to exchange an item, email us at support@winslowfashion.com, and we’ll help you find the best available option.
6. What payment methods are accepted?
We accept the following payment options:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
All payments are processed securely using SSL encryption.
7. Is my personal and payment information secure?
Absolutely. Protecting your information is a top priority. Winslow Fashion does not store sensitive payment details, and all transactions are handled through secure, encrypted systems.
8. What should I do if my order hasn’t arrived?
Please check the tracking link included in your shipping confirmation email first. If more than 7 business days have passed and your order hasn’t arrived, contact us at support@winslowfashion.com, and we’ll look into it promptly.
9. What if my item arrives damaged?
We apologize if your order arrives damaged. Please email support@winslowfashion.com with a brief description of the issue and a photo of the item if possible. We’ll arrange a replacement or a full refund — your choice.
10. Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to assist.
11. Need further assistance?
Our team is always here to help. Reach out to us at support@winslowfashion.com, and we’ll be happy to assist with any additional questions.